Zac ‘promotes positive change’

Support worker Ahmed Al-Hamed (Zac to his colleagues) is driven by a desire to make a difference to the lives of the people whom he supports in Liverpool.

Zac (30), who is new to health and social care and has worked for AFG for just seven months, is already getting involved in interviewing prospective support workers and discussing safeguarding issues.

“I’m very passionate about what I’m doing. You must be passionate and have a good personality to do this job. It’s important to have the right attitude, ideas, knowledge and to be caring.”

“I support people with drug, alcohol and self-harm issues to become more independent. This means ensuring that they keep appointments, keep their bedrooms tidy and themselves clean, importantly support them to do the things they like and bring new ideas to the job.”

“I’ve always wanted to progress and become a manager.  I was pleased to be chosen to join an interview panel for new support workers though I was initially nervous at the idea.

“But my managers guided me through the process. AFG’s values are very important to me and I was able to frame the questions that I asked would-be support workers around these. I loved doing it and I was honoured to be chosen.”

Zac was also chosen to become involved in a meeting with AFG’s Safeguarding Lead and local managers to discuss suspected cases of self-neglect.

“The meeting was about the supported people whom we think may not be looking after themselves properly. We need to safeguard these people by understanding what is going on and seeing what we could do better for them.”

Zac’s passion for making a difference to peoples’ lives comes from tragically losing his mother and brother to mental health issues a few years ago.

“I want to turn what happened to them into a positive. The work I’m doing now is so rewarding. For me, the reward would be people whom I support saying ‘because of you my life was made better.’”

Zac, who is supporting 13 people in Toxteth as part of a team of carers, is working hard to build his experience and knowledge by visiting other services in the Liverpool area.

“At AFG I am getting the opportunity to learn and grow, as part of a team, and seizing every opportunity to do so.”

Area Manager Danielle Buckley said: “I have an amazing team doing amazing things for the people we support every day. Zac is demonstrating that he is a key part of the team as they all pull together to continue to raise the bar. He has a strong work ethic and values. I am proud to have Zac on my team promoting positive change.”