Quality and Safety walkabout at Tesito House

AFG senior managers and Trustees have carried out a quality and safety walkabout at its Tesito House independent hospital in Manchester.

The walkabout, following on from World Values Day, aims to develop engagement with staff and service users and to raise awareness of quality and culture issues. They routinely take place at all AFG’s hospitals.

AFG’s Director of Quality and Performance Mike Smith, who led the visit, said: “The visits are a great way for us to meet staff and service users in an informal way so we can learn about what’s going well and where safety or quality enhancements might be required. Those involved in the walkabout asked questions around the themes of safety, caring, responsiveness, effectiveness and well-led. Any learnings will be fed back into our quality processes which will be acted on.”

“We had a very positive visit and learned a great deal through quality two-way conversations with service users and staff. We recently celebrated World Values Day and it was encouraging to witness much of AFG’s values in evidence as we walked around Tesito including ‘we are one’, ‘every person matters’, and ’we make a positive difference.’

AFG has been engaging with staff on its new values programme throughout 2018 which is important in realising AFG’s vision of putting the people we support more in control of their lives.

Tesito House provides a recovery-oriented therapeutic service and environment for vulnerable women who have suffered from the complex social, psychological, and physical consequences of overwhelming stress and adversity.

Mike Smith is pictured outside Tesito House with Group Operations Director Andrew Gray, Regional Director Kathy Farmer, Registered Manager Vidette Watts, Trustees Iain Bell and Jane Macdonald, service user Rose Nelligan and other Tesito staff.