Improving Service User Outcomes

AFG is to pilot internationally recognised mental health recovery and learning disability tools in its hospitals and community services in 2019 – putting extra focus on service user outcomes.

The Mental Health Recovery Star will be piloted at Meadow Park, Weaver Lodge, Tesito House and Lea Court – rolling out to all hospitals and mental health community services in 2019. A service user outcome measure tool to aid teams with assessment and care planning in collaboration with the person receiving our service, it is part of a broad initiative to develop a robust outcomes framework across AFG.

It comprises a five-stage model of change covering ten key areas: Managing Mental Health; Physical Health and Self Care; Living Skills; Social Networks; Work; Relationships; Addictive Behaviour; Responsibilities; Identity and Self-Esteem; Trust and Hope.

It’s been designed for use with adults managing their mental health or recovering from mental illness. It is widely used by many mental health services in the UK and used internationally. It enables organisations to measure change over time resulting from the services provided. The tool will support the service user’s recovery by providing them with a map of the journey to recovery and a way of plotting their progress and planning the actions they need to take.

The Life Star is being introduced in our Learning Disability community services – rolling out pilots in early 2019, with full-scale implementation in late 2019.

Life Star has been designed for young people and adults with learning disabilities. It’s underpinned by a five-stage model of change covering ten key outcome areas: Your health; How you spend your time; Being responsible; Being safe; Money and letters; Living skills; Communicating; Feeling good; People you know; Mental health and other conditions.

AFG’s Head of Professional Leadership and Quality Cory Isham explained: “These tools will primarily help service users and their support teams to develop truly meaningful high-quality goals and action plans that deliver measurable evidence of growth over time. The tools also support AFG’s aim to meet CQC and commissioner expectations of a clear focus on service user outcomes.

“The purpose of the pilots is to initially test the tools and establish the policies, procedures and protocols that will ensure consistent implementation across AFG. Nurses and managers from pilot sites will have core training and online materials on which to build their expertise and skills in implementing the tool. In the longer term, we plan to extend the programme to team leaders in our community services.”

AFG’s Head of Learning & Organisational Development Paul Taylor said: “We’re really excited to be supporting this initiative. Our internal training team will play a key role in delivering the required training. This will ensure our support teams receive the core skills and knowledge to implement and use the Outcomes Star and make a real difference to the way we support our service user outcomes”.

Cory is pictured (left) studying the the Recovery Star framework with Paul.