CQC’s ‘Outstanding’ for Bolton’s Oak Lodge hospital

Following a Care Quality Commission (CCQ) inspection, Oak Lodge independent hospital in Bolton has made AFG history by becoming its first service ever to receive an Outstanding award for the overall quality of its care.

It was pronounced Outstanding in two domains: Effective and Caring; receiving Good for the other three domains: Safe, Responsive and Well-led.

This comes on the back of being nominated in the finals of the 2018 national LaingBuisson care awards for Specialist Care and receiving Good awards from the CQC for several years running.

In its report the CQC said: “The service had a person-centred approach to recovery. Patients were involved throughout their care and recovery plans. Individual goals and objectives were identified with each patient to help them achieve their preferred outcome. Staff respected and valued patients as equals.

“Patients and staff worked in true partnership as equals in a range of ways and at all levels from involvement in their own individual care goals through to involvement in the management of the ward. This was exemplified by the manager who encouraged patient representatives to be not only fully involved in the preparation of a presentation to the CQC inspection team but also actively presenting it.

“Staff at all levels displayed an understanding of the individual needs of patients and acting upon those needs. Patients and relatives were universally positive about the staff and how they would make time to assist patients.”

“They had fully embraced the (AFG) vision ‘we are one’ by having daily staff and patient  meetings which discussed all ward issues including staff duties and hosting joint training and feedback away days.  Patients played a major role in presenting information about the service to the inspection team.”

Oak Lodge Manager Alvine Andrews said: “It’s turning out to be an amazing year for Oak Lodge staff and our service users. This Outstanding accreditation is the culmination of years of hard work and dedication by staff, past and present. We, staff and service users, are delighted to have been recognised in this way.”

Acting AFG CEO Ian Pritchard said: “It’s incredibly difficult to achieve an outstanding from the CQC for very good reasons – so this is really well deserved. Oak Lodge has been doing amazing things for some time. One of AFG’s key values is raising the bar.  Oak Lodge has now truly set that bar very high.”

AFG has a proud 26-year history providing high quality health and social care support across the NW of England.  It runs a total of eight independent hospitals, seven of which have been consistently rated as ‘good.’

Established in 1992, AFG is a leading health and social care charity supporting some 1,200 people and employing 2,500 staff predominantly in Northwest England.

AFG provides high quality community mental health services to the NHS through its independent hospital network and supported living services. it also provides person-centred, social care and supported living services to individuals with a diverse range of care needs including learning disabilities, autism and young people in transition. AFG is passionate about creating a world where people control their lives.